Full-Time Customer Success Manager, EMEA

We are seeking a Customer Success Manager for the EMEA regions. This role will be performed remotely.

The CSM serves as a main point of contact to our clients in EMEA. They will interact with clients daily and provide comprehensive account management (including but not limited to training and educating clients on products and services, answering questions on reports/deliverables, providing guidance and recommendations on industry best practices).

Must be comfortable making and receiving calls to/from clients. Clients will be located across the globe.

Key Responsibilities:

• Major point of contact with client base.
• Manage account setup and train newly boarded clients.
• Provide outstanding ongoing account management and customer support, ensuring client satisfaction and retention.
• Educate existing clients on the value of additional G2 services and solutions.
• Identify, investigate, track, and resolve inquiries and issues in a professional manner.
• Contribute and work collaboratively with internal teams, providing relevant feedback to internal stakeholders.
• Able to collaborate with internal team on key initiatives.
• Manage time well to complete assigned projects, assist teammates, and meet strict deadlines.
• Work within a team of other analysts, communicating effectively with colleagues.
• Completes all special projects and other duties as assigned.

Critical Skills:

• Must speak Hebrew fluently.
• Ability to tolerate somewhat repetitious tasks.
• Tolerance for reviewing sensitive and risky web content.
• Familiarity with MS Office and Excel in particular.
• Good self-motivation
• 2-5 years business development/customer success experience (payment, risk management or related field/industry a plus)
• Track record of customer focus and excellence and the ability to anticipate the needs of customers.
• Superior organizational and time management skills
• Outstanding written and oral communication abilities
• Negotiation and presentation skills
• Ability to multi-task and adapt to quickly changing priorities, being able to make sound judgment calls.
• Attention to detail and quality of work, innovative, creative thinking skills to ensure the organization is providing a ‘best in class’ client experience.
• General computer knowledge
• Strong team player
• Bachelor's degree or higher desired

What is the last date for applying to the job?

Which countries are accepted for this remote job?