Full-Time Customer Success Manager (FMCG)

As the FMCG packaging landscape evolves, NIQ’s commitment is important. Packaging is a $900B industry, where shoppers view the FMCG package as a primary driver. NielsenIQ understands the impact on industry growth. A holistic view is critical for retailers and manufacturers.

The Packaging vertical is looking for a professional with a customer-centric attitude and a passion for data to join as a Global Client Success Manager.

This role will support the team carrying out tasks to build and maintain client relationships while providing customer service.

• Provide day-to-day ownership for the provision of services to the global packaging client base.
• Support coordination of data delivery and key industry insights around sustainability, eCommerce, and packaging trends.
• Support the Packaging Team with client deliveries and development through collaboration and insights.
• Lead subject matter expertise for NielsenIQ’s solutions relevant to the Packaging vertical.
• Showcase NIQ’s value proposition through use cases & industry thought leadership.
• Build client-specific insights into conversations to build context and clarity.
• Build relationships with internal stakeholders.
• Work with product sales leads on new applications for the data.
• Perform regular reporting tasks and communication with clients.
• Manage client relationships ensuring clear communication.
• Support the project-based output of the team.
• Support sales generation consistent with NielsenIQ’s Packaging vertical growth strategy

• 3+ years of work experience in a relevant industry (FMCG, consulting, account management)
• Bachelor’s degree
• Awareness of market conditions and client business environment
• Proficient in Microsoft Office software (Excel)
• Ability to leverage data and discover actionable insights
• Strong organizational skills and attention to detail.
• Excellent communication skills
• Ability to prioritize and meet deadlines
• Ability to work independently in a remote/hybrid situation
• An effective team player
• Initiative and ability to “make things happen”
• Familiarity with NielsenIQ tools (a plus)

Benefits:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

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