Full-Time Customer Success Manager II

The Customer Success team at Planet is seeking a Customer Success Manager to maintain relationships with customers in our growing EMEA Defence and Intelligence segment. Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention.

The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.

This is a full-time, remote position based in Europe (preferably in Sweden) and will require weekly to daily travel to defence customers in Sweden. If located near a Planet office, you are expected to work from that office 3 days per week.

Impact You’ll Own:

• Build and maintain strong, long-lasting customer relationships
• Assist customers to expand their usage and adoption of our products
• Onboarding and training of new clients
• Co-own contract renewal with sales
• Provide excellent customer experience
• Ensure successful delivery of our services
• Produce timely solutions according to customer needs and goals
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
• Work closely with Sales Representatives and other teams across the company
• Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers

What You Bring:

• Ability to obtain and maintain Swedish security clearance
• Fluent in Swedish
• Experience successfully managing customer relationships or projects in defence
• 6+ years of experience in Customer Success, account management or similar
• Excellent verbal and written communication skills in English, the language of the company
• Ability to successfully communicate and coordinate with international customers & sales teams
• Experience working with defence and intelligence customers across the EMEA region
• Excellent problem-solving skills, proactive work style, and ability to work independently
• Ability to multitask and prioritize job requirements
• Ability to travel internationally
• Experience operating within a classified environment

What Makes You Stand Out:

• Experience in earth observation and related fields
• Experience working with government customers
• Working knowledge of geospatial technologies, GIS or Remote Sensing
• Experience as an intelligence professional, imagery analyst or related field
• Experience working with, or in, Swedish defence

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