Full-Time Customer Success Manager, Onboarding

Sprout Social is looking for a Customer Success Manager, Onboarding to join the Sales & Success team in the Philippines.

Why join Sprout’s Sales & Success team?

Joining this team is a chance to accelerate your career within a winning team. You'll sell and support the leading social media management platform for businesses, alongside industry experts and work with top brands like DoorDash, General Mills, and more. You can design your own career path, and we’ll help you reach your goals.

What you’ll do:

• Provide tailored, value-driven onboarding experiences to ensure customer success in achieving their business objectives.
• Ensure new customers have a smooth onboarding process and customer-first experience.
• Handle a high volume of communication while prioritizing multiple methods and maintaining excellent customer experience.
• Meet and exceed quantitative goals while displaying qualitative behaviors that support teammates and clients.

What you’ll bring:

• 2+ years of experience in account management/client relationship roles within the tech industry
• Proficient in written and verbal English communication
• Experience delivering product training via web conferencing or in adult education
• In-depth knowledge of social media platforms and the industry
• Organized, detail-oriented, and empathetic with a focus on providing exceptional customer experience

Preferred qualifications:

• Ability to align customer goals with Sprout's value proposition
• Ability to manage simultaneous software implementations for multiple clients
• Excellent written and verbal communication skills
• Salesforce.com or other CRM experience (a plus)

How you’ll grow:

• Within 1 month: Complete Sprout Social's 3-week onboarding program; achieve Sprout certifications and mock call certifications; shadow CSM and onboarding CSM calls.
• Within 3 months: Complete new hire mentor program, manage a funnel of about 50 customers, and significantly impact customer product adoption.
• Within 6 months: Meet agreed-upon goals, expand customer types, sizes, industries, and locations.
• Within 12 months: Exceed goals, influence customer retention, and gain peer and customer feedback.

Benefits:

• Insurance options for individuals and families
• Flexible PTO and parental leave programs
• High-quality equipment
• Wellness initiatives
• Development opportunities (Grow@Sprout, diversity initiatives, mentorship programs)
• Corporate social responsibility programs

What is the last date for applying to the job?

Which countries are accepted for this remote job?