Full-Time Customer Success Manager - Remote

A Customer Success Manager provides advanced support to customers, offering solutions and guidance to improve their unemployment metrics performance, improving tax rates; create value realization. You will report to our Customer Success Leader.

Responsibilities:

• Resolve customer complaints and issues promptly.
• Provide information on claims metrics, POA status, and other program enhancements
• Maintain accurate records of customer interactions.
• Handle escalated customer issues and provide solutions.
• Conduct semi-annual or quarterly business reviews in partnership with Relationship Manager
• Collaborate with other departments to resolve complex issues.
• Follow up with our teams on client issues and deliver results to customer

Skills:

• Analytical and problem-solving abilities.
• Leadership and mentoring skills.
• Proficiency in SalesForce, Excel (can perform complex functions), PowerBI and other Customer Service tools
• Handle high-pressure situations.

Qualifications:

• 5+ years of customer service experience
• In-depth knowledge of the Unemployment Cost Management Services
• Associate's degree or equivalent experience

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