Full-Time Customer Success Manager - Remote

• Collaborative – partnering skills including with fellow team members, peers and important partners; build relationships and connect ideas across internal and external opportunities
• Creative and Curious –challenge traditional approaches, inquisitive with a interest in looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, looks for high levels of activity; demonstrate a fierce commitment to challenging status quo

• Ensure client adoption and optimization of the Verification Fulfillment solution
• Consult with clients on best VOE practices to achieve results
• Identify concerns by working the clients
• Coordinate internal support resources to solve identified concerns
• Cross-collaborate with Sales, Implementation, Solutions, Product, and Data Operations to ensure our service and delivery delivers on 100% client commitments
• Be a client advocate
• Surface new product features to remain competitive in the market
• Collaborate with other leaders on this multi-year, major strategic initiative to build a new business
• Manage a large enterprise-level project consisting of multiple teams internal and external
• Influence teams, including senior executives
• Manage risk in a thoughtful, wise, and logical manner
• Provide leadership to align technology with goals
• Lead meetings with partners to discuss program status and goals and resolve open issues
• Demonstrate comfort initiating/engaging in difficult conversations
• Grasp new technologies and learning a new business

• Must be able to handle multiple tasks, prioritize multiple work items.
• Must remain flexible and be comfortable with ambiguity within a constantly changing environment.
• 3+ years of experience managing transformative projects
• Knowledge of human capital management systems and HR/Payroll/Tax related product offerings
• Can expect and navigate obstacles
• You can interpret data and present professional content to team members

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