Full-Time Customer Success Manager - Retail and Hospitality

• Identify areas of risk and take steps to prevent customer or revenue churn.
• Work closely with Sales Teams to define and execute product adoption and customer retention plans.
• Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.
• Help the customer identify incidents where contractual SLAs were missed and take necessary action.
• Improve the overall satisfaction of the customer, as well as the satisfaction of their internal customers.
• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment.

• PMP preferred, project management experience required.
• A minimum of 10 years in a similar client facing or appropriately relevant role.
• Experience delivering consulting services in: IT Strategy and Planning, IT Operations and Management, Human Resources, Security Operations, Customer Service Management, IT Processes, IT Governance, IT Portfolio, Program and Project Management, IT Project Delivery (SDLC).
• Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership

What is the last date for applying to the job?

Which countries are accepted for this remote job?