Full-Time Customer Success Manager (Spanish speaking)

BlueCat provides solutions for network, security, applications, and cloud/DevOps teams to optimize the IP environment, driving business outcomes. We have a strong culture, recognized as a Great Place to Work.

Customer Success Manager (CSM) is a crucial client-facing role for enterprise customers.

Responsibilities:

• Deliver support account management and customer advocacy to ensure a valuable customer experience and maximize revenue.
• Orchestrate all support activities (technical support, implementation, migration).
• Build strategic and consultative relationships with key stakeholders.
• Proactively manage accounts and promote customer satisfaction.
• Drive product usage and adoption, and resolve technical problems.
• Manage a portfolio of key accounts and collaborate with various BlueCat teams.
• Be the leading customer advocate, building relationships with stakeholders.
• Champion customer success, account retention, and engagement.
• Understand customer needs and how BlueCat products support them.
• Expand product usage within customer organizations.
• Maintain current customer financial targets.
• Collaborate with Account Executives to ensure account support alignment.
• Create and manage strategic programs for maximum satisfaction and product adoption.
• Work closely with product and support teams to address issues and meet customer expectations.
• Conduct meetings with customers to address escalations, reviews, planning, and critical issues.
• Develop referenceable customer experiences to share with others.
• Improve processes, definitions, and tools for a superior customer experience.
• Travel to client sites and industry events, and be available to customers.

Qualifications:

• 5+ years' experience managing enterprise customers, demonstrating strong customer service excellence.
• Fluency in English and Spanish.
• Passion for engaging customers.
• Proactive, self-starter, and ability to thrive in a fast-paced environment.
• Technical savvy with strong relationship-building skills.
• Excellent communication skills, explaining complex issues to non-technical audiences.
• Desire for constant improvement and ability to demonstrate enhancements.
• Prioritization and resource allocation skills for multiple projects.

Benefits:

• Professional Development Budget
• Wellness Days/Week
• Lifestyle Spending Account
• Employee Recognition Program

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