Full-Time Customer Success Manager (TS/SCI Clearance Required)

As a Customer Success Advocate, you will advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster adoption of ServiceNow products.

Responsibilities:

• Oversee customer outcomes engagement, understanding needs and challenges.
• Ensure customers are technically healthy and on the latest product version.
• Identify criteria for assisting customers using Success Plays in the Success Platform.
• Promote ServiceNow customer success stories and processes.
• Ensure customers maximize value from their ServiceNow investment and licenses.
• Work with ServiceNow teams to improve product adoption and footprint.
• Resolve escalated client issues quickly, using company resources.

Requirements:

• Experience in leveraging or critically thinking about how to integrate AI.
• 3+ years of experience in customer professional services or related business support.
• TS or SCI clearance is required.
• Experience working within the Federal industry.
• Ability to provide independent comprehensive services.
• Familiarity with digital transformation or project management.
• Experience resolving issues through analysis and collaboration.
• ServiceNow accreditations or certifications a plus.
• Comfortable learning and explaining technical products or services.
• Ability to manage multiple customers and priorities simultaneously.
• Collaborative team player.

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