Full-Time Customer Success Operations Specialist

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.

Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands, Attentive ensures enterprise-grade compliance and deliverability.

Our Customer Success Operations team is responsible for optimizing and scaling processes that support our customer success initiatives.

This team ensures that our CS organization operates efficiently and effectively. This team is committed to collaboration and opportunities to interface across the entire company.

Key Responsibilities:

• Own the administration and continuous improvement of Catalyst, our Customer Success Platform.
• Collaborate with Sales, Marketing, and Product to ensure seamless data integration across platforms.
• Build and maintain reporting dashboards for customer engagement, retention, and satisfaction.
• Refine and automate processes, improving operational efficiency and scalability.
• Provide training and ongoing support to the CS team.
• Maintain accurate and reliable data within Catalyst for data-driven decision-making.

Skills and Experience:

• 2+ years of experience in Customer Success, Customer Success Operations, Sales Operations, or related role.
• Experience administering Customer Success Platforms.
• Strong proficiency in data analysis tools (e.g., Excel, Google Sheets).
• Familiarity with CRM systems (e.g., Salesforce).
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.

Benefits:

• Competitive compensation and benefits.
• Equity and other company perks.

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