Full-Time Customer Success Professional
Elevenlabs is hiring a remote Full-Time Customer Success Professional. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Elevenlabs
Job Title
Customer Success Professional
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
We’re looking for a self-starting, highly energetic Customer Success professional who is passionate about voice technology. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management and value extraction experience.
In this role you will:
Requirements
In this role you will:
- Manage a scale book of business of around 100 accounts.
- Partner on the development of ElevenLabs’ scaled Customer Success playbook.
- Build and maintain strong relationships with high potential clients to drive their success.
- Own the upsell, cross sell, and renewal processes for the scale segment.
- Bring a value at volume mindset to create repeatable and self-serve processes + resources for these customers.
- Measure and improve customer satisfaction & experience.
- Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
- Own your NRR + customer health KPIs and track them against the company goals.
Requirements
- 1-3 years of previous experience in Customer Success in a SaaS, fast-paced organization.
- A strong scalability and customer excellence mindset.
- Strong communication and interpersonal skills.
- Excellent problem-solving, technical, and analytical skills.
- A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Professional at Elevenlabs is
26th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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