Full-Time Customer Success Representative

• Collaborative – partnering skills including with fellow team members, peers and stake holders; connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a interest in looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, looks for high levels of activity, demonstrate a fierce commitment to challenging status quo

• Field general questions regarding the Verification Fulfillment service from clients
• Provide service and platform training to clients
• Consult with clients on best Verification Fulfillment practices to achieve usage results
• Coordinate handling of inquiries and disputes
• Provide standard performance / usage reports
• Coordinate internal support resources to solve identified concerns
• Cross-collaborate with Sales, Implementation, Solutions, Product, and Data Operations to ensure our service and delivery delivers on 100% client commitments
• Be a client advocate to address issues
• Join meetings to serve as Verification Fulfillment subject matter expert
• Collaborate with other leaders on this multi-year, major strategic initiative to build a new business
• Grasp new technologies and learning a new business

• Experience Managing multiple tasks, and prioritize multiple work items.
• Must remain flexible and be comfortable with ambiguity within a constantly changing environment.
• Knowledge of human capital management systems or HR/Payroll/Tax related product offerings
• Can expect and navigate obstacles
• You can interpret data and present professional content to stakeholders

What is the last date for applying to the job?

Which countries are accepted for this remote job?