Full-Time Customer Success Specialist

Are you a customer success superstar with a passion for creating unforgettable experiences? We're seeking a high-energy Customer Success Specialist to join our team and support our event and digital media clients.

Key Responsibilities:

• Fulfillment of client services/sponsorship programs at live and virtual events according to their contracts
• Lead 1:1 exhibitor calls and 1:many exhibitor informational webinars
• Accurately track deliverables
• Onsite management of the rebooking process
• Main point of contact for client from point of sale to the date of the event/campaign conclusion and the lead in all aspects of customer service
• Interface for the customer to all internal stakeholders
• Work with event support teams (Content, Marketing, Event Operations, and Registration) to ensure all elements of the client’s package are fulfilled as promised
• Partner with Event Operations and the Informa Engage team to ensure the client's needs are fulfilled with excellent "white glove" service
• Partner with Sales teams and Operations to plan and run the rebook program at the event
• Responsible for timely and accurate distribution of incoming leads
• Experience: 2-3 years in account management or Customer Success
• Focus: Accuracy and timeliness of delivery and delighting the client
• Strong influencer who can coordinate across multiple internal teams (Sales, Informa Engage, Operations, and Customer Success)
• Strong project management experience and ability to multitask
• Experienced in contract management, terms and conditions
• Experienced with customer communications (email, webinars, 1:1 interactions)
• Knowledge of inventory coordination
• Demonstrable experience within a quality control environment, focusing on accuracy of delivery, reporting, and reconciliation of programs sold
• Highly organized, with a strong attention to accuracy and detail
• A team player adept at partnering and influencing varied stakeholders and facilitating positive and accurate outcomes
• Prior experience in partnering with multiple internal stakeholders to create audience

Salary Range: $55,000-$60,000

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