Full-Time Customer Success - Strategic

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology. Our mission is to build the most important audio AI platform in the world.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: It’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
• Growth paths: Countless opportunities to drive impact.
• Learning & development: ElevenLabs proactively supports professional development.
• Social travel: An annual discretionary stipend to meet up with colleagues.
• Annual company offsite: Each year, we bring the entire team together in a new location.
• Co-working: A monthly co-working stipend.

About the role

• Drive strategic account management: Build and manage high-impact relationships across a book of 20 enterprise and strategic clients.
• Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products.
• Drive multi-product adoption: Analyse customer usage and engagement across our product suite.
• Own commercial outcomes: Manage renewals and expansions across your portfolio.
• Shape the CS organization: Partner with CS Leadership.
• Champion customer success excellence: Act as the voice of the customer internally.

Requirements

• 7-9 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment.
• Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products.
• Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals.
• Exceptional communication and relationship management skills.
• Analytical and creative problem-solving abilities.
• Fluency in English; additional languages are an asset.

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