Full-Time Customer Support Agent

Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure.

We're Silicon Valley-based entrepreneurs who have sold companies, gone through the exclusive HF0 AI residency, having previously built teams at Lucasfilms, Samsung, Netflix, DocuSign, and Series B+ Startups.

• You will be the first point of contact for our customers by email and chat
• You will handle and coordinate product-specific inquiries, engaging with external stakeholders
• You will have the opportunity to think critically about and improve processes, with a focus on future growth and optimization.
• You will develop and continuously improve our customer journey
• You will closely collaborate with all departments to further improve our customer journey

• You have 2-3 years of experience in a similar role within the telecom industry.
• You are able to work both independently and collaboratively within a team.
• You have excellent communication skills and are comfortable speaking to all sorts of customers
• You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
• You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment.

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