Full-Time Customer Support Agent

Why hear.com?

• A global company with a long-term vision and strong growth!
• Remote Flexibility
• Benefits: Medical, Dental, Vision, 10 sick days + PTO, Parental leave, matching 401k

During a typical day, you will:

• Provide excellent customer service during each call with customers
• Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution and customer satisfaction)
• Handle high call volume - Inbound, Outbound, Email/Chat support
• Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
• Develop individual based solutions on the requirements of the customer
• Be able to act as the liaison between customers, Partner's, and Sales Consultants
• Communicate with team to ensure a smooth experience for our customers
• Provide knowledge and in-depth advice for hearing loss

Your Profile:

• Must have Inbound/Outbound call experience
• Self-starter spirit who takes initiative
• Organized & Detail Oriented
• Team player attitude
• Ability to work well in a fast-paced environment
• Preferred background in Customer Service
• Available to work 8 hour shift between 8:00 AM - 8:00 PM, Monday - Friday with rotating Saturdays.

What We Offer:

• An opportunity to work with happy and grateful customers every single day
• A chance to grow with an innovative company
• A unique content-driven, top-performing and family-type work culture
• A high degree of autonomy and responsibility from day one
• An open-minded and international working environment that fosters creativity
• Excellent salary and benefits package with entrepreneurial incentives