Full-Time Customer Support & AI Ops

Droppe is building the most comfortable way to order workwear online.

Our mission is to support over 95 million workers across Europe get workwear that actually fits how they work—from early morning to late evening, on and off the job.

For too long, workwear has been ordered by someone else—procurement teams or managers guessing their way through massive product lists, picking something blue at the lowest cost, without context. Yet most jobs depend on hundreds of everyday items to keep operations running—bought by people who don’t actually wear them.

The result? Poor fit, wrong materials, and frustrated workers who feel ignored. Nobody’s happy, and nothing improves.

We’re changing that.

In the past 6 months, we’ve doubled our conversion rate, reached 1 million annual visitors, and gained over 1,000 new customers.

With AI reshaping how people buy, we’ve started rebuilding support from the ground up—from shared inboxes and smart automations to real-time chat and AI agents that solve issues instantly or prevent them altogether.

While this role focuses on supporting Swedish-speaking customers, your impact goes far beyond one market. You’ll help workers across Europe order from over 200 leading workwear brands—delivering fast, personalized support that makes a difference at scale.

Now we’re hiring a Swedish-speaking, AI-fluent support professional to help scale that experience—right where it matters most: helping workers get the workwear they actually need.

Tasks

• Handle real customer needs. You’ll respond to inbound support tickets—mainly via email, with growing volumes in chat and occasional phone calls. Most questions are about orders: deliveries, returns, and product help.
• Bring clarity, speed, and calm to every conversation.
• Make support better every day. We don’t want to answer the same question twice. You’ll help spot patterns, build knowledge base, auto-generate answers, and work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.
• Use AI as your default. Our support runs on a shared inbox across multiple channels with automations throughout. You’ll use AI to generate replies, build workflows, and guide customers to real-time solutions—fast, personal, and scalable.

Requirements

• Speak and write fluent Swedish and English.
• Use AI like second nature. You already use tools like ChatGPT or Claude for writing, translating, and solving everyday problems—and you’re excited to use them even more.
• Work fast, think clearly, and take ownership.
• Care about the work—and the worker. You want to help the people doing real jobs, and make their experience better than what they’ve come to expect.

What is the last date for applying to the job?

Which countries are accepted for this remote job?