Full-Time Customer Support Analyst - L1

Value-add responsibilities:

• Actively build relationships with customers.
• Proactively inform clients of issues or potential problems.
• Support clients daily.
• Meet client needs within Service Level Agreements (SLAs).
• Adhere to company processes for excellent customer service.
• Collaborate in a secure environment, prioritizing data privacy.
• Promote best practices in service management across teams.
• Utilize industry-standard processes and tools (documentations, monitoring, alerts, diagnostics).
• Contribute ideas for continuous improvement.

Shift work and on-call:

• Shifts between 07:30-19:30, Monday-Friday.
• Weekend and public holiday on-call roster.

Required experience and qualifications:

• Experience in sales, support, or operations (business services or related).
• Basic knowledge of SQL and coding.
• Knowledge of credit risk, cash flow, DSO, and debtor management.
• Familiarity with database concepts, Microsoft Office, and JIRA.
• Strong analytical and diagnostic skills.
• Excellent troubleshooting, communication, problem-solving, and interpersonal skills.
• Attention to detail, process improvement, and teamwork.
• Self-motivated and committed to quality and customer service.

Benefits:

• Remote work and flexibility options.
• Paid leave (gifted, purchased, public holiday swaps, volunteer).
• Paid parental leave.
• Novated leasing and corporate discounts.
• Education assistance and professional development time.
• Free employee assistance program.

Application:

Click "Apply Now" button. Application review pauses until January 6th.

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