Full-Time Customer Support Analyst - L1

Value-add activities:

• Cultivate strong customer relationships.
• Proactively inform clients about potential issues.
• Provide daily support to clients.
• Meet client needs within SLA guidelines.
• Adhere to illion processes for excellent client service.
• Contribute to a security-focused environment, prioritizing data privacy.
• Promote best practices in service management across the team and other departments.
• Utilize industry-standard processes and tools (documentations, monitoring, alerts, diagnostics).
• Contribute to continuous improvement initiatives.

Shift work required: 07:30-19:30 Monday-Friday; on-call weekends & public holidays.

Requirements:

• Experience in sales, support, or operations (business services).
• Basic knowledge of SQL and coding.
• Understanding of credit risk, cash flow, DSO, and debtor management.
• Familiarity with database concepts, Microsoft Office, and JIRA.
• Strong analytical and diagnostic skills.
• Excellent troubleshooting, communication, problem-solving, and interpersonal skills.
• Attention to detail, process improvement, and teamwork.
• Self-motivation, commitment to quality, and strong customer service focus.

Benefits:

• Flexibility and remote working options
• Gifted Leave, Purchased Leave, Public Holiday Swap, Paid Volunteer Leave
• Paid Parental Leave
• Novated Leasing and Corporate Discounts
• Education Assistance and professional development time
• Free Employee Assistance Program

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