Full-Time Customer Support Analyst - L1

The value-add things you’ll be doing:

• Actively cultivate relationships with our customers
• Proactively inform clients of any issues or potential problems
• Supporting our clients day-to-day
• Work in accordance with our SLA’s to meet our clients’ needs
• Support and follow the illion processes to delivery good client service.
• Contribute and collaborate in a security-first environment, prioritising data privacy in all interactions and processes.
• Promote and implement best practice service management across the support team and other business units by utilising industry- standard processes and leveraging
• Promote and facilitate the use of documentations, monitoring, alerts, diagnostics, and other tools.
• Contribute ideas to support continuous improvement.

Role requires shift work; being able to work shifts between 07:30-19:30 Monday to Friday; and on-call roster on weekends and public holidays.

The experience and qualifications you’ll need to be successful:

• Experience in sales, support, or operations within business services or a related industry.
• Basic knowledge or understanding of SQL and coding.
• Knowledge of credit risk, cash flow, DSO, and debtor management.
• Familiarity with database concepts, Microsoft Office, and JIRA.
• Ability to analyse and diagnose issue.
• Great troubleshooting skills
• Strong communication, problem-solving, and interpersonal skills.
• Attention to detail, process improvement, and teamwork.
• Self-motivation and a commitment to quality and customer service.

What is the last date for applying to the job?

Which countries are accepted for this remote job?