Full-Time Customer Support Associate

Job Summary

This position will assist with customer accounts; review account data to ensure it is accurate and complete, manage client messages/questions, assist with responding to customer inquiries and management team. Manage daily account tickets to resolve issues.  

Candidates must be technically savvy and have a tech or finance background in a fast-paced environment.  Excellent problem-solving ability is required.  Crypto currency knowledge is a plus.

Flexible Hours After Training

Responsibilities:

As Customer Support Associate, you will assist the Customer Support Operations with:

• Administrative support tasks including client-facing support.
• Managing requests and inquiries from ticket que submitting by customers.
• Reporting duties including compiling and tracking customer feedback.
• The role may require remote and cross-team work with our compliance department, tech team,  and other customer support team members.
• Handle customer account maintenance requests including address updates, distribution changes, and follow-up requests.

Requirements:

• 2-3 years of operations, technical and/or finance experience within a financial services operation.  
• Demonstrated experience in operations, technical and administrative roles working within a fast-paced environment.  
• Strong written and verbal communication skills, can-do-attitude, enthusiasm, and a strong aptitude for learning. Strong attention to detail and accuracy.  
• Ability to effectively prioritize workloads and complete tasks within well-defined guidelines and time constraints is essential.
• Analytical thinker with the ability to draw on a range of resources to ensure a high-quality outcome across the position responsibilities.