Full-Time Customer Support Associate
Junction is hiring a remote Full-Time Customer Support Associate. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
Junction
Job Title
Customer Support Associate
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
USA
Salary
YEAR $60000 - $66000
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Job Details
Junction provides infrastructure for healthcare organizations, making patient data accessible, actionable, and automated across lab testing and device integrations. Our mission is to use health data to unlock unprecedented insights about health and disease.
We need people who are passionate about how technology can supercharge healthcare.
You: A mission-driven, empathetic problem solver who thrives in structured, fast-moving environments. You’re great at supporting customers, unblocking complex issues, and bringing clarity to chaos.
Us: We’re on a mission to 100x decrease the cost to predict, diagnose, and manage chronic disease.
As our first Tier 1 Customer Support Associate, you’ll be the first line of contact for our customers - guiding them through issues, triaging and escalating tickets, and ensuring every interaction reflects Junction’s commitment to excellence.
This role is perfect for someone with 2+ years of customer-facing experience, ideally in a structured support environment.
What you’ll be doing day to day
- Taking ownership of customer issues from start to solution - reproducing, troubleshooting, and resolving them methodically
- Taking ownership of a high volume of operational tickets involving coordination with external partners to drive timely resolution and maintain exceptional service quality.
- Managing ticket queues: triaging, prioritizing, and escalating where needed
- Communicating with empathy and clarity - both in writing and on calls
- Collaborating openly with product, engineering, and operations to drive quick resolutions
- Documenting findings and contributing to our growing knowledge base
- Supporting customers across the full journey - from onboarding to ongoing troubleshooting
Who you are
- You care deeply about fixing healthcare and building products that make a difference
- You’re excited about Junction’s product approach and thrive in early-stage environments
- You’re calm, empathetic, and accurate in your communication - written and verbal
- You’ve developed strong instincts around acknowledgment, empathy, and follow-through from direct customer work
- You’re not afraid to ask questions, tag in help, and keep things moving when blocked
- You take full ownership of customer issues and see them through to resolution
- You collaborate naturally across teams, sharing context and insights freely
What you’ve learned and done
2+ years in a customer support role in a fast paced environment. You know how to manage and triage a queue and you’re motivated by meeting - and exceeding - ambitious performance goals and KPIs
You’re hands-on in identifying, reproducing, and resolving customer-reported issues
You’ve worked with technical products that rely heavily on documentation; bonus if you’ve supported API-driven tools
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Associate at Junction is
8th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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