Full-Time Customer Support Associate

Proof is the world's first identity-assured transaction management platform. We're digitizing trust for critical transactions.

In this crucial customer-facing role, you'll support customers with important transactions.

Responsibilities:

• Provide chat, email, and phone-based customer support.
• Maintain positive, empathetic, and professional attitude towards customers.
• Resolve product/service questions and technical issues (root cause analysis, solution explanation).
• Provide accurate, complete information to customers and internal stakeholders.
• Gather product feedback and suggestions.
• Take on additional responsibilities and grow your career.
• Perform other operational/administrative duties as needed.

Qualifications:

• Obsessed with exceeding customer expectations
• Experienced in customer service, preferably in a contact center environment
• Excellent written and verbal communication skills
• Committed, focused, and have follow-through to resolve issues
• Able to diffuse tension and manage issues effectively
• Multitasking, prioritization, and time management skills
• Flexible and cooperative approach
• Patient in resolving technical issues
• Comfortable and enthusiastic about technology

Schedule:

• Monday-Friday: 8am-10pm EST
• Saturday-Sunday: 8am-7pm EST
• Flexible schedule based on hours of operation

Benefits:

• Medical, dental, vision
• Life insurance, disability
• 401k with 4% match
• Unlimited sick and vacation time
• 14 paid holidays
• 2 company Chillax weeks
• 12 weeks paid parental leave
• 4-week sabbatical after 5 years
• Health reimbursements for fertility/gender affirmation
• Lunch stipend through Grubhub
• Monthly work-from-home stipend
• Professional development credit
• Monthly wellness reimbursement

Compensation: $22-$23/hour (depending on skills, qualifications, experience, and location)

Apply by March 28, 2025.

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