Full-Time Customer Support Associate

We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time remote position.

Responsibilities:

• Provide excellent customer service to Revalize customers and teammates.
• Provide support for incoming queries and issues related to the company’s proprietary software solutions.
• Identify, evaluate, and prioritize end-user issues.
• Adhere to established customer service and documentation standards.
• Solve and respond to first-level support requests.
• Escalate issues as required.
• Author, edit, and contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software.

Required Skills & Abilities:

• Strong German and English language proficiency (spoken and written).
• Strong interpersonal and communication skills.
• Strong aptitude and ability to analyze, research, and troubleshoot issues.
• OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues.
• Regular access to a quiet work area.
• Ability to be consistently productive while working remotely.
• Reliable high-speed internet connection (minimum 20Mbps download/2 Mbps upload).
• Ability to excel in a high-paced environment.

Preferred skills and abilities:

• Experience in use of 3D CAD systems.
• Working knowledge of Salesforce.
• Understanding of networking topologies & protocols.

What is the last date for applying to the job?

Which countries are accepted for this remote job?