Full-Time Customer Support Associate

We are seeking a first-level Customer Support Associate to provide superior software support to our clients.

Responsibilities:

• Provide excellent customer service to Revalize customers and teammates.
• Support incoming queries and issues related to Revalize's software.
• Identify, evaluate, and prioritize end-user issues to ensure resolution.
• Adhere to customer service and documentation standards.
• Solve first-level support requests; escalate as needed.
• Author, edit, and contribute to knowledgebase articles, FAQs, and functional documentation.

Required Skills & Abilities:

• Strong German and English language proficiency (spoken and written)
• Strong analysis, research, and troubleshooting aptitude or 1+ year experience troubleshooting SaaS applications, software, and hardware.
• Consistent access to a quiet work area for phone/video calls.
• Reliable high-speed internet access (minimum 20Mbps download/2 Mbps upload).
• Strong interpersonal and communication skills.
• Ability to be consistently productive while working remotely.
• Ability to excel in a high-paced, ever-changing environment.

Preferred skills:

• Experience with 3D CAD systems.
• Knowledge of Salesforce.
• Understanding of networking topologies & protocols.

Important Note: All information will be kept confidential according to EEO guidelines. A behavioral and aptitude test will be required.

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