Full-Time Customer Support Associate (Mandarin)

• Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided.
• Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests.
• Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience.
• Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites.
• Mandarin (Chinese) Language support is required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team.
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues.
• Validate and ensure Quality Assurance for compliance data provided by our suppliers.
• Act as a peer mentor to Supplier Support Agents as required.
• Keep up to date with new regulations and changes in Assent’s products to become an expert in your field.
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

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