Full-Time Customer Support Associate - Remote

Customer Support Associate will work with customers through chat, email, and phone.

Answer questions, make changes to insurance policies, and counsel customers on their insurance needs. Ensure customer needs are taken care of in the first interaction and exceed expectations.

This is a remote position, requiring reliable internet and a quiet, distraction-free workspace.

Report directly to the Customer Support Team Lead.

1. Manage existing customer accounts for Personal Insurance policies by phone, email, text, and chat using insurance company systems.
2. Explain insurance products to customers using a consultative and empathetic approach.
3. Assist 3rd parties with policy documentation and changes.
4. Work in a fun and collaborative team environment.

Requirements

• Property & Casualty insurance license
• 1 year of customer service experience
• Previous call center experience
• Empathetic towards customer needs
• Experience in a fast-paced environment and adaptability to change

Working hours: 9:30 AM - 6:00 PM MST

Benefits:

• 100% remote position, open to applicants residing in the United States only
• 15 days vacation, 5 sick days, 2 volunteer days
• Group health insurance, Employee Assistance Program, Wellness plans, online/employee discounts, pet insurance, and more
• Employee stock purchase program and 401K matching and immediate vesting
• DoorDash Pass subscription

Company Culture:

• Experian values DEI, work-life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, and volunteering.
• Experian is a Great Place to Work in 24 countries.
• Award-winning people-first approach.

What is the last date for applying to the job?

Which countries are accepted for this remote job?