Full-Time Customer Support Associate (Remote)

At YouScience, we value our employees and their contributions to our mission. Join us in making a difference in the lives of educators and students by providing top-tier customer support and driving product excellence.

The Customer Support Associate plays a vital role in enhancing the YouScience experience for educators and students. This position requires a deep understanding of our users' challenges and a commitment to providing swift, empathetic, and effective solutions.

Key Responsibilities

• Deliver outstanding customer support via chat, phone, and email, showing attentive listening and genuine care
• Demonstrate advanced technical problem-solving skills and resourcefulness
• Collaborate effectively within a team environment while maintaining individual accountability
• Document customer interactions in CRM systems while managing communications and research
• Develop and maintain comprehensive product knowledge
• Capture and report client feedback and product improvement suggestions
• Serve as a subject matter expert or project owner as assigned
• Utilize company resources to efficiently resolve technical issues
• Perform cross-departmental duties as required

Requirements:

• Excellent communication skills across all platforms (chat, email, telephone)
• Strong technical aptitude and ability to navigate multiple platforms simultaneously
• Proven track record of efficient problem-solving and multitasking
• Exceptional attention to detail and ability to manage multiple projects concurrently
• Adaptability to work in a dynamic environment
• Team-oriented mindset with a willingness to assist where needed
• High school diploma required
• Flexibility to work within our support hours (M-F, 8 AM to 5 PM Mountain Time)
• Minimum 1-year customer support experience

Extra Credit:

• Post-secondary education
• Commitment to continuous learning
• Salesforce proficiency
• Experience in the education industry
• Background in SaaS or technical support

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