Full-Time Customer Support Coordinator
Masabi is hiring a remote Full-Time Customer Support Coordinator. The career level for this job opening is Entry Level and is accepting Colombia based applicants remotely. Read complete job description before applying.
Masabi
Job Title
Customer Support Coordinator
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Colombia
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Job Details
Introducing Masabi: We're driving the fare payment revolution, powering journeys globally.
The Role: As a Customer Support Coordinator, you'll provide front-line support to transportation agencies & partners.
Responsibilities:
- Handle inbound support requests (phone & email).
- Manage technical & non-technical issues.
- Collaborate with teams for issue resolution.
- Coordinate calls & progress reports.
- Troubleshoot issues on the Justride platform & related hardware.
- Process rider account actions (deletions, returns).
- Develop & maintain support materials.
- Gain a deep understanding of Masabi products.
- Participate in on-call rotations.
About You:
- Experience in enterprise software support.
- Strong problem-solving & troubleshooting skills.
- Excellent communication skills (English).
- Comfortable working independently & in a team.
Nice to Have:
- Experience with customer service tools (Salesforce, Zendesk).
- SQL, REST API, Git knowledge.
- Backend/Frontend/mobile tech skills.
- Experience with cloud providers (AWS).
- Spanish or Italian fluency.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Coordinator at Masabi is
30th of April 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Colombia
] applicants. .
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