Full-Time Customer Support Engineer

CyberArk Customer Support Engineers provide front-line technical support for worldwide enterprise customers and partners.

Support the entire CyberArk product line of IT Security and Privileged Access Management solutions.

Resolve customer technical problems via web, phone, and email.

Key Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting.
• Document all technical inquiries and develop content for knowledge sharing via case updates and KCS.
• Work directly with global support colleagues, security services, sales, operations, and administration.

Requirements:

• At least 5 years’ experience in Technical Support or a similar position in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role.
• Capable of understanding and communicating technical aspects of a complex system.
• Strong technical troubleshooting and problem-solving skills.
• Experience supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently and as part of a domestic and international team.
• Excellent time management, decision-making, prioritization, and organization skills.
• Thorough knowledge of Microsoft Windows operating system and server platforms.
• Participate in on-call rotation for 24/7 support.

Nice to have:

• Kubernetes
• Jenkins
• Ansible

Compensation: $69,000 - $96,000/year, plus commissions/discretionary bonuses. Base pay varies based on experience and skills.

Benefits: Comprehensive medical, dental, vision, financial, and other benefits.

Equal Opportunity Employer.

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