Full-Time Customer Support Engineer
DeepHealth is hiring a remote Full-Time Customer Support Engineer. The career level for this job opening is Experienced and is accepting Netherlands based applicants remotely. Read complete job description before applying.
DeepHealth
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As a Customer Support Engineer at DeepHealth, you will play a critical role in liaising with members from Sales, Professional Services, and Development to assist in resolving a wide variety of customer issues.
Ensure customer success by providing dependable and timely resolution to cases.
Represent DeepHealth as the first point of contact for customer technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned product areas.
Resolve customer issues efficiently and effectively.
Research, document, and escalate cases according to procedure.
Provide customer-driven feedback to functional areas to influence process/product improvements.
Author technical documents on common issues and solutions to build the knowledge base.
Minimum Qualifications, Education and Experience
- 2+ years of working experience in a similar role
- Experience writing support content
- Experienced in managing cases throughout the entire support lifecycle
- A natural communicator who delights in helping others
- Love exploring new technologies and figuring things out
- Experience in working inside a strong regulatory framework
- Experience being on-call and able to communicate clearly to stakeholders
- Exceptional attention to detail
- Ability to make well-reasoned trade-offs between velocity and quality
- Experience using support platforms such as ZenDesk and Salesforce
- Excellent spoken and written English
- Experience in the Healthcare industry is a plus