Full-Time Customer Support Engineer
Simscale is hiring a remote Full-Time Customer Support Engineer. The career level for this job opening is Experienced and is accepting Europe based applicants remotely. Read complete job description before applying.
Simscale
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SimScale is an engineering simulation platform revolutionizing product design. Access via web browser, supporting numerous simulation types (Structural Mechanics, Fluid Dynamics, Thermodynamics).
Eliminates traditional simulation tool hurdles: high installation costs, licensing fees, high-performance computing hardware deployment, mandatory updates, and maintenance. Always the latest version.
Join our team as a Customer Support Engineer in EMEA. Support SimScale users in engineering challenges like pump design, external aerodynamics, drone simulation, turbomachinery, heat transfer, electronics cooling, and structural mechanics (stress/strain, bending, frequency analysis).
Provide expert technical support to existing and prospective customers, develop and curate images, animations, and audiovisual content for the website and training materials.
Your insights will shape SimScale's future by relaying customer feedback to the Product Development team, influencing feature development and improvements. Collaborate with engineering, product, and customer success teams to debug simulations and coordinate support projects.
Requirements:
- Bachelor's degree or higher in Engineering, ideally with CFD, FEA, or EM coursework.
- 1-2 years' professional experience in a CAD/CAE based engineering software company (application engineering, technical sales, simulation support, or similar customer-facing role).
- Excellent communication and social intelligence skills.
- Strong time management and prioritization skills.
- Based in or near the CEST zone.
- Fluency in English (C1+); German proficiency (C1+) preferred.