Full-Time Customer Support Executive

Circit is a fast-growing B2B SaaS company. We are creating a global asset verification platform for auditors to deliver higher quality financial audits. Our current customer base includes big four accountancy firms and global banks.

We are seeking a dedicated Customer Support Executive to support our US customer base.

Responsibilities:

• Respond to customer inquiries (email, phone, live chat).
• Provide accurate information about platform features, troubleshooting.
• Assist customers with platform navigation and usage.
• Resolve customer complaints and issues; escalate as needed.
• Troubleshoot technical problems, guiding customers to resolutions.
• Collaborate with technical team on complex technical issues.
• Maintain up-to-date knowledge of the audit platform.
• Conduct product demonstrations and training sessions.
• Create and update support documentation, FAQs.
• Gather customer feedback for product improvement.
• Build and maintain strong customer relationships.
• Proactively follow up with customers.
• Track and document customer interactions.
• Analyze support data to identify trends.
• Prepare reports on customer support metrics.
• Support the US team in growing the US business.
• Attend client calls, identify US-specific issues and opportunities.
• Assist with research projects.
• Feed into the global support team.
• Follow centralised processes.
• Support the central operational function.

Qualifications:

• Bachelor's Degree or equivalent.
• 2+ years customer support experience (preferably fintech or audit).
• Experience supporting a SaaS platform.
• Excellent verbal and written communication.
• Troubleshooting and problem-solving skills.
• Proficiency in customer support software (Intercom a plus).
• Strong organizational and multitasking skills.
• Empathy and customer service orientation.
• Interest or experience in Fintech/Financial Services (preferred).

Additional Attributes:

• Detail-oriented.
• Fast-paced environment.
• High sense of urgency.
• Quick learner.
• Technically savvy.

What is the last date for applying to the job?

Which countries are accepted for this remote job?