Full-Time Customer Support Executive
Nivoda is hiring a remote Full-Time Customer Support Executive. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Nivoda
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As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key.
- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes and staying ahead of the curve with new product releases.
- You will be measured through team KPIs, including resolution time and response time.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
- Minimum 2 years experience in online customer support, live chat, and calls.
- Organised and able to multitask across different platforms
- Proactive and forward thinking
- Assertive nature and ability to be the voice of the customer when communicating internally
- Excellent cross-functional collaboration skills