Full-Time Customer Support Lead
ABC Legal Services is hiring a remote Full-Time Customer Support Lead. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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ABC Legal Services
Job Title
Customer Support Lead
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Salary
YEAR $43000 - $54000
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Job Details
About ABC Legal Services: ABC Legal Service is a national leader in filing service of legal documents. They are looking for talented new team members to support their growth.
Job Overview: The Customer Support Lead is responsible for leading a team of customer support representatives to ensure high-quality service delivery. This role involves monitoring team performance, providing guidance and coaching, handling escalated customer issues, and collaborating with other departments to improve customer satisfaction.
Key Responsibilities:
- Lead the customer support team by setting goals, assigning tasks, and ensuring team members meet performance standards.
- Provide ongoing training, mentoring and support to develop team members’ skills and improve service quality.
- Monitor daily team operations, including customer interactions and ticket management.
- Address and resolve complex or escalated customer issues and complaints
- Actively works with Specialists and Manager to reduce the time to close tickets and live chats
- Identifies and proposes solutions to issues to reduce the number of incoming inquiries
- Continuously review and analyze current support processes to identify areas for improvement.
- Generate regular reports on team performance, customer satisfaction, and issue resolution metrics.
Qualifications:
- 1 year in a leadership and coaching experience strongly preferred
- 2 years customer service experience required, call center environment strongly preferred
- Ability to communicate effectively in both verbal and written form
- Experience with conflict resolution and escalation handling
- Experience and proficiency with Microsoft Office
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Lead at ABC Legal Services is
17th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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