Full-Time Customer Support Lead
ParentSquare is hiring a remote Full-Time Customer Support Lead. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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ParentSquare
Job Title
Customer Support Lead
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Salary
HOUR $27 - $30
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Job Details
We are seeking an experienced Customer Support Lead to champion our customer experience through our support team efforts. In this role, you’ll have a deep knowledge of ParentSquare’s product and features and handle customer escalations and resolutions. Additionally, you’ll mentor and guide a small cohort of customer support agents to provide coaching and support to ensure each excels in their role. You’ll also work closely with new team members to make sure they get the right product training.
This role will include:
This role will include:
- Mentoring and coaching a cohort of support agents.
- Providing backup support for the Customer Support team.
- Serving as an escalation point.
- Providing feedback to the Customer Support Manager.
- Managing/watching queues during designated shifts.
- Leading live coachings via zoom to provide support for agents on tickets.
- A high school diploma and at least 2 years of relevant Customer Support experience.
- Experience with school communication tools a plus.
- Excellent communication skill and attention to detail.
- Project management and ability to prioritize tasks.
- Prior experience in a managerial or lead role.
- Top-notch oral, written, and interpersonal abilities.
- Alignment with our company's values.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Lead at ParentSquare is
26th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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