Full-Time Customer Support Representative

As the world of work evolves, human capital management must keep pace. Employers have been looking for scalable, client-focused alternatives. Experian offers specialized solutions delivering unmatched service and client-inspired innovation. We are looking for a Customer Support Representative to work with users to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services.

What you'll do:

• Follow stringent data security policies
• Deal directly with users via telephone and email
• Handle and resolve user questions
• Obtain and evaluate information to handle and resolve inquiries
• Authenticate and upload user authorization forms
• Process verification requests and forms
• Direct requests to designated resources
• Manage user accounts
• Keep records of user interactions and transactions
• Record details of inquiries, comments, and concerns
• Record details of actions taken
• Manage administrative tasks
• Follow up on customer interactions
• Complete other administrative projects as requested

What your background is:

• High school diploma or equivalent
• At least 2 years of experience in Customer support, experience in HR beneficial
• Knowledge of customer service principles
• Knowledge of computer applications and basic web functions
• Email communication skills
• Administrative procedures knowledge
• Strong numeric, oral, and written language skills

What is the last date for applying to the job?

Which countries are accepted for this remote job?