Full-Time Customer Support Representative

We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers.

Responsibilities:
 - Manage and lead a team of remote customer support representatives
 - Develop and implement customer service policies and procedures
 - Monitor team performance and provide coaching and feedback
 - Handle escalated customer inquiries and issues
 - Analyze customer feedback and implement improvements to enhance customer satisfaction
 - Collaborate with other departments to ensure a seamless customer experience
 - Manage debt collections and overdue payments for delinquent customers

Requirements:
 - Proven experience in a customer support management role
 - Excellent communication and leadership skills
 - Strong problem-solving abilities
 - Ability to work effectively in a remote team environment
 - Experience with customer support software and tools
 - Bachelor's degree in Business Administration or related field (preferred)