Full-Time Customer Support Representative

What does a day in the life in Customer Support Representative (Data Processing) look like?

Accurately enters data from various sources into the necessary systems and databases

Uses software tools such as Excel, Word, and Google Sheets to enter data

Verifies the accuracy and completeness of entered data

Performs quality checks on data entry to ensure that it is error-free and up to date

Adheres to company policies and procedures

Meets or exceeds performance targets for related KPI’s 

Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules

Collaborates with other departments as needed to resolve issues

Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

Performs other duties as assigned

What are the required qualifications for Customer Support Representative (Data Processing)?

Must have high school diploma or equivalent

Good to excellent communication skills, both verbal and written

At least 1 year data processing experience or equivalent

Must have outbound calling, chat and email support experience

Proficient in using computers and various software applications

Knowledge of specialized tools for data entry preferred

Nice-to-have qualifications:

Preferrably used CRM tools

Familiar with MS Tools, software used for Data Entry

Ninja Perks and Benefits

*Full time employees

●     Competitive compensation

●     Adherence to government-mandated benefits

●     Retirement Savings Program with Company Matching

●     Life Insurance

●     HMO on day 1

●     Paid time off, birthday leave

●     Bonus and incentive plans

●     Opportunities for skills training and personal and professional development

●    Employee Referral Program 

●     Beautiful office space (for onsite employees)

●     Free lunch provided daily (for onsite employees)