Full-Time Customer Support Representative
Vector is hiring a remote Full-Time Customer Support Representative. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
Vector
Job Title
Customer Support Representative
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
USA
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Job Details
Vector’s Customer Success organization ensures the success of our product for our customers. Our goal is to deliver results beyond expectations. We are looking for a collaborative, supportive team member to solve logistics and supply chain challenges.
What You’ll Do:
- Ownership of customer issues, including diagnosis, troubleshooting, and problem triage.
- Communicating solutions to customers.
- Identifying and escalating potential issues.
- Proactively communicating and closing the loop with customers and stakeholders.
- Assisting in customer conference calls.
- Documenting issues for review.
- Growing skills in querying, reviewing, and using data to improve processes.
What You'll Need to Be Successful:
- Experience in a customer-facing support role for a software product.
- Hands-on experience with a support ticketing system.
- Ability to identify and execute improvements to support tools and processes.
- Exceptional problem-resolution abilities.
- Ability to multi-task and follow through on priorities.
- Excellent written and verbal communication skills.
- High emotional intelligence and empathy.
- Ability to interface and collaborate with a broad set of people.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Representative at Vector is
21st of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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