Full-Time Customer Support Specialist
Boulevard is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Boulevard
Job Title
Customer Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Salary
YEAR $65000 - $65000
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Job Details
Boulevard is seeking a Customer Support Specialist to support and strengthen business relationships with customers. The Support team answers customer questions through multiple contact channels.
What you’ll do here:
- Spend ~85% of the day owning complex T1 tickets: Assist customers via live chat, email, text, phone, and screen-sharing.
- Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy.
- Distill and effectively communicate technical information to customers with varying technical acumen.
- Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case.
- De-escalate spicy interactions with confidence, effectively escalating through defined channels to resolve issues when necessary.
- Potentially flex into other T1 ticket queues as needed based on volume fluctuations
- Spend ~10% on meetings and administrative tasks
- Spend ~5% on personal development and up-skilling (as time allows)
- Volume-allowing, may spend up to ~5% of the day contributing to internal resources and continual improvement.
What you’ll need to thrive:
- Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment . Bonus if you have experience supporting a technical platform within the self-care, data or medical industries.
- Technical aptitude: Previous experience supporting a complex technical platform that manages data, reporting, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools. Well-versed in incident response at the Tier 1 Support level.
- Joy for details: Every i is dotted, every t is crossed.
- Let’s-do-this energy: Bring your customer support hat, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment!
- High EQ: You’re an empathetic and concise communicator, modeling how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit.
- Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills.
- Patience, Positivity, Problem solving: Managing Enterprise Support tickets requires a bias for thoughtful action, meeting challenges or conflict with a solutions-oriented approach that solves the immediate issue while planning future prevention.
- Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule team members may occasionally work extended days as needed and provide on-call coverage on holidays.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Specialist at Boulevard is
5th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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