Full-Time Customer Support Specialist

Revolutionizing Islamic Finance with Blockchain Technology

Are you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cutting-edge blockchain technology? Look no further than CAIZ - THE FIRST ISLAMIC ECOSYSTEM BUILT ON BLOCKCHAIN.

At CAIZ, our mission is clear: to create a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. We believe in empowering individuals to build a strong financial future while engaging in long-term economically beneficial behavior.

Our native coin, CAIZcoin, fuels the CAIZblockchain. With CAIZcoin, you can make seamless payments, store value, and interact with a range of ethical financial products.

The centerpiece of our ecosystem is the innovative CAIZapp, giving users complete control over their digital assets.

We are a passionate team reshaping finance, and we are expanding our dynamic workforce.

WHY TO JOIN CAIZ?

• Innovative & Purpose-Driven: Combine advanced blockchain technology with the principles of Islamic finance to create an innovative and modern financial system.
• Ethical Impact: Prioritize ethics and integrity in all operations, ensuring every solution aligns with fairness, transparency, and respect.
• Growth & Learning Opportunities: Value personal and professional growth, providing opportunities to learn, innovate, and grow in a dynamic, supportive environment.
• Global Vision, Local Impact: Create an inclusive, sustainable financial system that empowers individuals globally, contributing to a positive impact on local communities and the global financial landscape.
• Collaborative Culture: Believe in teamwork and collaboration, working alongside passionate professionals to create an ethical financial future.
• Secure & Transparent Environment: Emphasize trust and security in all operations, valuing customer trust and ensuring the highest security standards.

Tasks

We are hiring a Customer Support Specialist to manage customer queries and complaints.

Key Responsibilities:

• Customer Assistance: Provide timely, courteous, and effective support via phone, email, live chat, or social media channels.
• Issue Resolution: Diagnose and resolve customer complaints and technical issues, ensuring high customer satisfaction.
• Product Knowledge: Maintain a deep understanding of our products/services and provide accurate information.
• Ticket Management: Manage support tickets from creation to resolution.
• Troubleshooting: Identify customer problems and provide solutions or direct them to appropriate resources.
• Customer Feedback: Gather feedback and relay important information for product/service improvement.
• Escalation: Escalate complex issues to higher-level support.
• Knowledge Base Maintenance: Maintain and update internal knowledge base and FAQs.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Experience: Minimum 5 years in customer support or a similar role. Experience in the Financial Industry is a plus.
• Knowledge/Experience: Knowledge or experience in Finance, Decentralized Finance, Cryptocurrency, or Blockchain
• Communication Skills: Excellent verbal and written communication skills in English. Must be fluent in English
• Problem-solving: Strong analytical and troubleshooting skills.
• Tech-Savvy: Proficient with customer service software, CRM systems, and Microsoft Office Suite.
• Customer-Centric: Passion for delivering exceptional customer experiences and calm demeanor under pressure.
• Team Player: Ability to work well within a team and collaborate.
• Level of studies: Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar

Benefits

• Competitive Financial Compensation: Reflect the value of your work.
• Work Flexibility: Home, office, or abroad.
• Annual Holidays: Generous paid time off.
• Relocation Assistance: Support for moving.
• Professional Development: Training, certifications, and career growth.
• Employee Recognition: Programs to reward achievements.
• Inclusive & Collaborative Culture: A supportive and diverse work environment.
• Diversity, Equality, and Inclusion: Commitment to a workplace that values diversity and promotes equality and inclusion.

What is the last date for applying to the job?

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