Full-Time Customer Support Specialist
Canimmunize is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Entry Level and is accepting Canada based applicants remotely. Read complete job description before applying.
Canimmunize
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Why CANImmunize?At CANImmunize, we are committed to improving public health through digital immunization solutions. As a Customer Support Specialist, you'll be a key part of our small but dedicated team, ensuring users get the help they need to navigate our platform. We foster a collaborative, egoless environment where every team member's contributions matter. Your work will directly support healthcare providers and individuals in managing immunization records efficiently. This role offers hands-on experience in a growing digital health company, the chance to develop problem-solving skills, and the opportunity to be part of a mission-driven team that values innovation and customer-first thinking.
Your Contribution as a Customer Support SpecialistAs our customers' first point of contact, you'll play a crucial role in delivering a seamless support experience. You'll engage with users across email, chat, and phone to answer questions, troubleshoot technical issues, and escalate concerns as needed. By proactively managing support tickets and collaborating with teams like Engineering and Product, you'll help drive timely resolutions. Your role also includes gathering customer feedback, maintaining help documentation, and advocating for user needs. Your work will ensure customers can successfully adopt our solutions, improving their experience and strengthening public health initiatives.
What Makes You a Great Fit
- Strong oral and written communication skills
- A problem-solving mindset with curiosity and enthusiasm for learning
- Ability to collaborate across teams and provide excellent customer support
Preferred Experience
- Currently enrolled in or recently graduated from a program related to Computer Science, Health Science, Public Health, or a related field
- Experience or academic exposure to healthcare (bonus if in public health)
- Experience working in a SaaS environment (bonus if for a health product)
- Familiarity with ticketing systems like Zendesk or Jira