Full-Time Customer Support Specialist

As a Customer Support Specialist, you will work as part of a dedicated and focused global support team. You’ll deliver a fast, professional, high-quality and authentically human support experience to our customers.

You will communicate by phone, email, chat and social media, and enjoy the challenge of delivering solutions over these channels. Confidence in live troubleshooting over the phone is a must, as the majority of our interactions take place via calls.

Youʼll help identify opportunities to demonstrate additional value of the Timely platform to our customers and don’t settle for the status quo; you focus on continuous growth and look for ways to improve how we can deliver support at Timely.

What you’ll do:

• Demonstrating how we empower our customers every single day by being available via phone, email, chat and social media, and responding quickly with optimal solutions.
• Providing authentically human, friendly and professional interactions with our customers every time.
• Employing our investigative skills and initiative to troubleshoot and tackle the toughest of customer issues.
• Looking for opportunities to demonstrate additional value of the Timely platform to our customers.
• Never settling for the status quo by looking for opportunities to improve how we deliver support at Timely.
• Working cooperatively with each other and other Timely teams to deliver the best platform and customer care.

What you will need to be successful:

• You have technical support experience at another SaaS company - and if you have experience in the beauty and wellness industry then even better!
• You're a naturally gifted communicator with confidence in resolving issues live over the phone and have outstanding writing skills.
• You're able to translate tech language into plain English.
• You handle stressful situations with clarity, compassion and great judgement.
• Your natural working mode is proactive, quick, precise and empathic. You love investigating problems and delivering solutions and value to customers.
• You thrive without micromanagement and are comfortable with rostered work hours to support customers over the phone.
• You have experience with contemporary support software such as Zendesk and productivity apps such as Slack.

What is the last date for applying to the job?

Which countries are accepted for this remote job?