Full-Time Customer Support Specialist
Gcore is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Experienced and is accepting Georgia based applicants remotely. Read complete job description before applying.
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Gcore
Job Title
Customer Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Georgia
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Job Details
Your Responsibilities:
- First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
- Provide consultations about our products and services, such as CDN, Streaming, DNS and more;
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
We Expect you to Have:
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Nice to have:
- Experience with CDN or DNS
- Experience with Linux and API
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Specialist at Gcore is
13th of September 2024
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Georgia
] applicants. .
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