Full-Time Customer Support Specialist
Gcore is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Entry Level and is accepting Luxembourg based applicants remotely. Read complete job description before applying.
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Gcore
Job Title
Customer Support Specialist
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Luxembourg
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Job Details
Your Responsibilities:
- First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
- Provide consultations about our products and services, such as CDN, Streaming, DNS and more;
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
- Experience with Cloud, CDN or Hosting
- Experience with Linux and API
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Specialist at Gcore is
22nd of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Luxembourg
] applicants. .
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