Full-Time Customer Support Specialist
Highnote is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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About Highnote: Founded in 2020, Highnote is an embedded finance company that manages card platforms.
Job Description: We are seeking a Customer Support Specialist to manage customer inquiries, resolve issues, and maintain records. This role will work closely with the Head of Customer Support on process improvements and automation, utilizing Zendesk.
Responsibilities:
- Manage and triage support tickets in Zendesk.
- Manage Zendesk configuration, workflows, and integrations.
- Review and update internal documentation and knowledge base content.
- Track and manage projects and process improvements.
- Support AI tool implementation and monitor/optimize AI-assisted tools.
Qualifications:
- 5+ years of experience in Customer Support, ideally with payments, card issuance, or fintech.
- Proficiency with Zendesk (or similar).
- Strong organizational skills for maintaining and improving internal documentation.
- Attention to detail for content accuracy and usability.
- Project management abilities.
- Technical aptitude for AI integration.
- Strong communication skills.
- Positive attitude, strong work ethic.
- Ability to tackle problems efficiently and accurately.
- Strong sense of curiosity and a desire to understand root causes.
- Ability to set goals and own deliverables.
Benefits:
- Flexible PTO
- Full health coverage
- 401k program
- Paid Parental Leave
- Equity in Highnote
- Home office stipend
Salary: $70,000 - $95,000 (USD)