Full-Time Customer Support Specialist

About this Opportunity:We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Specialist. The Customer Support Specialist will be the first point of contact for inquiries from homeowners, solar installation companies, and sales professionals.

Responsibilities:

• Provide support for solar installation companies (EPCs), sales reps, and homeowners with inquiries about our offerings via phone and email.
• Assist with various tasks to assist solar sales reps to complete a sale including updating CRM records and amending quotes.
• Support EPCs by updating portal access and adding/removing personnel as needed.
• Resolve inquiries in a timely manner, or pass the information to the appropriate internal resource if needed.
• Generate and send routine customer-facing documents.

Key Skills and Competencies:

• Strategic thinker: Able to synthesize complex information and anticipate challenges.
• Relationship builder: Skilled at fostering collaboration and maintaining trust across diverse stakeholders.
• Execution-focused: Demonstrates attention to detail and the ability to lead multiple initiatives simultaneously.
• Adaptability: Thrives in dynamic, fast-changing environments.

Qualifications:

• 1+ year of professional experience
• Strong communication and interpersonal skills
• Ability to manage and prioritize multiple inquiries with excellent time management
• Strong sense of knowing the best decision between solving the problem yourself, seeking help, or handing off to someone else
• Experience in customer service or call center support, preferably in the solar or energy sector
• Familiarity with solar financing products and services (PPAs, loans, leases, etc.) is a plus
• Detail-oriented with strong problem-solving skills
• Proven track record of managing cross-functional projects and driving organizational growth
• Ability to work in a fast-paced, evolving environment and manage multiple priorities
• Excellent written and verbal communication skills, with a keen eye for detail
• Proficiency in Google Suite (Sheets, Slides, Docs); familiarity with IR tools and CRM systems is a plus
• Strong organizational and multitasking abilities; capable of working under tight deadlines
• Positive attitude, proactive approach, and the ability to work both independently and as part of a team

Compensation and Work Environment

• Full time, W2 position
• Base Salary based on previous work experience
• Bonus potential for top performers
• 100% remote opportunity
• Ability for growth for top performers

Equal Employment Opportunity Statement

• All About Dentistry Clients are an equal employment opportunity (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
• In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
• We are a proud promoter of employment opportunities to our Military and Veterans.

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