Full-Time Customer Support Specialist

About the Customer Service Representative Position

As a Customer Service Representative for HONK, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests. Excellent communication skills are essential. You'll need to be a quick thinker who can keep your cool even in stressful situations with customers.

Your goal is to deliver the best customer service experience possible, keeping our clients happy.

HONK is a dynamic Toronto-based, venture-funded startup providing mobile payment solutions for the parking industry.

Responsibilities:

• Maintain a professional and friendly attitude towards customers.
• Communicate with customers via phone, email, and live chat.
• Build relationships with customers to ensure satisfaction.
• Provide prompt responses to inquiries and complaints, assisting to solve issues via Zendesk.
• Maintain records of customer interactions (sales, comments, complaints).
• Stay updated on company offerings to provide clients with the most up-to-date information.

Requirements:

• 1+ years of Customer Service experience.
• High school diploma.
• Proficient with computers.
• Experience with Zendesk (an asset).
• Excellent communication skills.
• Superb customer service, time-management, and multitasking skills.
• Team player.
• Flexible availability, including weekends and shift work (as needed).

Benefits:

• Fun team environment.
• Small company experience.
• Training on HONK's products, policies, and procedures.
• Great mid-town location (Yonge and Eglinton district).
• Hybrid or remote work possible.
• Competitive salary.
• Full benefits (healthcare and dental plan).

What is the last date for applying to the job?

Which countries are accepted for this remote job?