Full-Time Customer Support Specialist
JAM is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Entry Level and is accepting USA, Canada based applicants remotely. Read complete job description before applying.
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JAM
Job Title
Customer Support Specialist
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
USA, Canada
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Job Details
About JAM+ Customer Experience Associate
As a Tier 1 Customer Experience Associate at JAM+, you’ll be on the front lines of our customer journey, supporting customers across email, phone, and chat.
Scheduling & Availability:
- Full-Time: Monday–Friday, 8-hour shift during 8:00 AM–10:00 PM ET.
- Part-Time: 3–4 weekdays, averaging 20 hours per week, within the same coverage window.
Key Responsibilities:
- Customer Interaction: Create meaningful connections across email, phone, and chat.
- Performance & Productivity: Meet or exceed KPIs, including Customer Satisfaction (CSAT), Average Handle Time (AHT), and First Response Time (FRT).
- Issue Resolution: Help customers navigate orders, product questions, and account needs.
- Multi-Channel Support: Juggle conversations across multiple channels.
- Cross-Functional Collaboration: Share customer feedback and identify recurring issues to supervisors.
- Documentation: Maintain accurate records of customer interactions, feedback, and resolutions.
- Team Contribution: Collaborate with peers as an active, positive presence.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Specialist at JAM is
28th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA, Canada
] applicants. .
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